Making A Purchase

Making a purchase could not be easier. Browse our on-line catalog, and simply add what you like to your basket to place an order. Alternatively, call our toll free Sales team on 1-800-733-8463, 24 hours a day, 7 days a week, and they will gladly be of assistance.

Payment

We accept payment by Credit/Debit Card, PayPal, and installments paid with Klarna or Affirm. If you are shopping from overseas, place your order and your credit card company will convert the transaction to US dollars from your own currency. Our website uses address verification software for all card transactions. If your card does not support this service we are not responsible for the failure of the payment.

Payment is normally taken just before shipping the order, and / or may occur in advance within a reasonable timeframe to expedite the processing of your order.

International pricing is determined based on the customer's shipping address. They vary due to taxes, cost structures, local market needs, currency exchange rates, tariffs and many other factors. 

Shipping And Handling - Domestic

Shipping and handling are added automatically and will be charged at various amounts based on order value and destination. It’s important to be aware that for orders shipping outside of the USA tax and duty may be charged at the point of delivery. Any charges are the responsibility of the customer. Shipping and handling charges are non-refundable for preference returns.

We reserve the right to refuse shipment to any address that does not meet our fraud and security checks. This includes but is not limited to hospitals, institutions, correctional facilities and hotels. 

Deliveries may need a signature upon receipt. This is to ensure secure delivery to the destination address.

Orders that are scanned as delivered by the courier but not received by the customer are not eligible for refund.

Shipping And Handling - International

The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes Timepieces International to import the goods on his behalf. Further, the consignee/buyer agrees that Timepieces Internationalmay delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.

Orders that are scanned as delivered by the courier but not received by the customer are not eligible for refund.

Packaging

Packaging images are representative only and all packaging is subject to change at any point for any reason including but not limited to matching sets, promotional items and oversized items. 

Guarantee

A five year unlimited movement warranty is given on all timepieces. A non-refundable shipping and handling fee of $29.95 is required for all warranty repairs. This fee covers shipment to and from our repair team, and then back to you.

30 Day Money Back Guarantee

To return an item it must be sent in its original packaging, complete and in saleable condition.

Products and/or jewelry cannot be sized or altered, nor watch links removed. If the product has been sized or altered, the product will not be accepted for an exchange or return. Personalized or engraved jewelry items may not be returned unless it is defective or not as ordered. 

Items purchased that included an additional bonus gift, both the original item, and the bonus gift must be returned to receive a refund, or exchange.

If the product is not returned in its original packaging, a 20% administration fee may apply.  

Earrings must be returned unworn and in the sealed package they arrive in. Worn items will be returned and no refund issued.

Shipping and handling charges are non-refundable for preference returns.

If you are returning an item that was purchased as part of a matching set, then you will be charged the full price for the item(s) that you keep, and the difference will be refunded.

E.g.  A watch and ring set purchased for $299. The ring is returned for a refund and the watch is kept. The watch if purchased individually costs $199 so the refund is $100. 

Timepieces International reserves the right to refuse credit, or exchange of any item returned incomplete, or in a non-saleable condition due to negligence, damage, and or abuse, and the customer will be notified. All documents included with the product must be returned. Any items that we cannot accept will be returned at the customer’s expense.

Refunds

Refunds will be issued within 28 days of the package being signed for by us, although usually they are issued much sooner.

Promotion Codes

Only one promotion code can be applied to an order at once. Promotion codes only apply to the items listed in the promotion. We reserve the right to cancel the promotion at any time, for any reason. Products which have promotional pricing may be excluded from coupon codes at the discrection of the company.

Order Cancellation

We reserve the right to refuse or cancel your order at any time for any reason including but not reserved to: Stock availablity, pricing errors, fraud prevention, undeliverable address or payment problems.

Mobile Terms of Service

Timepieces International Inc.

Last updated: June 26, 2025

The Timepieces International Inc. mobile message service (the "Service") is operated by Timepieces International Inc. (“Timepieces International Inc.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Timepieces International Inc.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Timepieces International Inc. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Timepieces International Inc.. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18555994896 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Timepieces International Inc. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18555994896 or email shopify@timepiecesusa.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Our Details

Timepieces International Inc
10701 NW 140th Street
Suite 1
Hialeah Gardens
Florida 33018
Sales: 1-800 733 8463
Customer Services: 1-888 768 4468
Email: info@timepiecesusa.com