Refund policy

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To return an item it must be sent in its original packaging, complete and in salable condition.

Products and/or jewelry cannot be sized or altered, nor watch links removed. If the product has been sized or altered, the product will not be accepted for an exchange or return. Personalized or engraved jewelry items may not be returned unless it is defective or not as ordered. 

Items purchased that included an additional bonus gift, both the original item, and the bonus gift must be returned to receive a refund, or exchange.

If the product is not returned in its original packaging, a 20% administration fee may apply.  

Earrings must be returned unworn and in the sealed package they arrive in. Worn items will be returned and no refund issued.

Shipping and handling charges are non-refundable for preference returns.

If you are returning an item that was purchased as part of a matching set, then you will be charged the full price for the item(s) that you keep, and the difference will be refunded.

E.g.  A watch and ring set purchased for $299. The ring is returned for a refund and the watch is kept. The watch if purchased individually costs $199 so the refund is $100. 

Timepieces International reserves the right to refuse credit, or exchange of any item returned incomplete, or in a non-saleable condition due to negligence, damage, and or abuse, and the customer will be notified. All documents included with the product must be returned. Any items that we cannot accept will be returned at the customer’s expense.

Refunds

Refunds will be issued within 28 days of the package being signed for by us, although usually they are issued much sooner.